Product Questions
1. What types of products does Deals Mirth Garb Store offer?
We offer a wide range of products including Activewear, Baby clothing, Baby Gifts & Toys, Casual Dresses, Dress Sets, Special Occasion Dresses, and more. Our collections cater to both everyday wear and special events.
2. Are the products suitable for all ages?
Our products are primarily focused on baby and children’s clothing, as well as women’s casual and special occasion dresses. We do not currently offer adult men’s clothing.
3. Do you offer plus-size options?
Currently, our size range is limited to standard sizes. We are continuously working to expand our size offerings to be more inclusive.
Shipping & Delivery
1. What are the shipping options available?
We offer two shipping options: Standard Shipping via DHL or FedEx, which costs £12.95 and delivers within 10-15 days after dispatch. Free Shipping via EMS is available for orders over £50, with delivery within 15-25 days after dispatch.
2. Do you ship internationally?
Yes, we ship globally, excluding a few remote areas in Asia and other regions. Please check our shipping policy for more details.
3. How can I track my order?
Once your order is dispatched, you will receive a confirmation email with a tracking number. You can use this number to track your order on the respective carrier’s website.
Returns & Exchanges
1. What is your return policy?
You have 15 days from the date of receipt to return or exchange an item. The item must be in its original condition with all tags attached. Please visit our Returns Policy page for more details.
2. How do I initiate a return or exchange?
To initiate a return or exchange, please contact our customer support team at [email protected] with your order details. They will guide you through the process.
3. Are there any items that cannot be returned?
Yes, items that are personalized, used, or damaged cannot be returned. Please ensure that the item is in its original condition before returning.
Payment & Account
1. What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience.
2. Is my payment information secure?
Yes, we use secure payment gateways to ensure that your payment information is protected. Your data is encrypted and handled with the utmost care.
3. How do I update my account information?
You can update your account information by logging into your account on our website. Navigate to the ‘My Account’ section to make any necessary changes.
Customer Support
1. How can I contact customer support?
You can reach our customer support team via email at [email protected]. We are here to assist you with any questions or concerns you may have.
2. What are your customer support hours?
Our customer support team is available Monday to Friday, from 9 AM to 5 PM GMT. We aim to respond to all inquiries within 24 hours.
3. Can I visit your physical store?
Currently, we operate exclusively online. However, you can reach us at our company address: 69 Lauriston Pl, Edinburgh, GB EH1H 6EE for any correspondence.